Mornings with Dave & Jen

What to do when your order isn’t right
What to do when your order isn’t right

Everyone’s had to deal with it at some point…you’re at a restaurant and they screw up your order.

What to do?

CNN shares the top five things to do if you want to complain EFFECTIVELY at a restaurant:

Stay Calm Flying off the handle won’t get your order fixed any faster. It’ll just make your server hate you, which won’t help. So it’s best to take a deep breath, and remember that mistakes happen at ALL restaurants.

Act Fast  Don’t wait until you’re halfway done with your meal before you tell the server there’s something wrong. As soon as you realize something’s wrong, let them know or if you’re just too hungry, shut up and eat it.

Be Specific  Don’t just shrug your shoulders and say your food tastes “weird.” Give the waiter something to tell the chef like it’s overcooked (or undercooked). However if you order something a little risky and it turns out you just don’t like it, then that’s on you.

Trust The Server  Don’t badger them. If you ask for a new steak, you should expect it to take ten minutes so there’s no point in asking every TWO minutes. A good waiter will stop by the table once or twice with updates.

Also, don’t start asking for free stuff. If it’s a BIG mistake (like they make you wait an hour for your food), the manager should OFFER you something for free but minor mistakes don’t usually equal free food.

If your order IS wrong, most restaurants are happy to make it right for you…and if you STILL feel the need to be heard, write an eMail or handwritten note (better!) to the manager to let them know.


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